BPO Services & Managed Teams
Powering the future of business operations
Practical playbooks for call support, back-office operations, web development, software support, and process automation.
A practical guide to building a reliable call support operation: define SLAs, train to scripts, run QA scorecards, and keep customer experience human as volume grows.
Sarah Chen
Support Operations Lead
A practical guide to building a reliable call support operation: define SLAs, train to scripts, run QA scorecards, and keep customer experience human as volume grows.
How to attack operational backlogs with a repeatable system: intake rules, batching, QA sampling, and weekly reporting to keep queues from coming back.
A sprint-ready workflow for outsourced web development: ticket hygiene, definitions of done, code review habits, and how to keep delivery predictable.
Keep your product stable with a lightweight ops loop: triage rules, severity definitions, release checklists, and a clear handoff between support and engineering.
Automation can remove busywork, but humans still run judgment-heavy workflows. Here’s how to choose tasks to automate and keep quality high.
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